FAQs

Shipping

Please allow up to 20 business days for items to be processed and shipped from our warehouse.

 

Returns, Refunds & Exchanges

Returns/Refunds/Exchanges must be requested within 14 days of purchase.  If 14 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.  To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.  To complete your return, we require a receipt or proof of purchase.
Please send an email to sales@shop-shandeenys.com

 

Returns/Refunds/Exchanges (if applicable)
We only refund/exchange items if they are defective or damaged. If you need to exchange it for the same item, send us an email at sales@shop-shandeenys.com and send your item to:

Shandeeny's, 6595 Roswell Road, Suite G2043, Atlanta GA 30328, United States  

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund/exchange.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. If you are approved for an exchange we will communicate with you about the new item requested.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at sales@shop-shandeenys.com.


Return Shipping
To return your product, you should mail your product to:

Shandeeny's, 6595 Roswell Road, Suite G2043, Atlanta GA 30328, United States

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

 

Fraudulent Orders

Orders deemed fraudulent by our system will be refunded less a $10 re-stocking fee and the order will be canceled.